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Privacy Policy

Last updated: January 1, 2026 10 sections ~5 min read
1. Introduction

Apilox Health ("Apilox", "we", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use the Apilox App, website, and related services.

By accessing or using our services, you acknowledge you have read and understood this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and location data.
  • Health-Related Information: Prescriptions, medicine orders, and consultation history.
  • Usage Data: App interactions, device information, and system logs.
  • Payment Data: Transaction references only. We do not store card or mobile money PINs.
3. How We Use Your Information

We use your information to:

  • Provide pharmacy, prescription refill, and medicine delivery services.
  • Connect you with licensed pharmacies and healthcare professionals.
  • Improve app functionality, safety, and the overall user experience.
  • Comply with legal, regulatory, and medical requirements under Tanzanian law.
4. Data Sharing

We only share data with:

  • Licensed pharmacies and healthcare providers directly involved in your care.
  • Trusted service partners such as delivery, hosting, and analytics providers.
  • Regulatory authorities when required by law.

We never sell your personal or health data to any third party.

5. Data Security

Apilox applies technical and organisational safeguards to protect your data, including encryption, access controls, and secure infrastructure.

While we take all reasonable precautions, no system is completely secure. We will notify you promptly in the event of any data breach affecting your personal information.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data held by Apilox.
  • Withdraw consent where applicable, without affecting past lawful processing.
  • Request information on how your data is used and who it is shared with.

Contact privacy@apilox.co.tz to exercise any of these rights.

7. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, and public health obligations. Prescription records may be retained as required by the Pharmacy Act and TMDA regulations.

8. Children's Privacy

Apilox services are not intended for children under 18 without parental or guardian consent. We do not knowingly collect data from minors. If you believe a minor has provided us with information, contact us immediately at privacy@apilox.co.tz.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be communicated through the app or website, with the effective date clearly displayed at the top of the policy.

10. Contact Us

For questions or concerns regarding this Privacy Policy:

Email: privacy@apilox.co.tz
Address: 59B Lubakaya Street, Ilala, Dar es Salaam, Tanzania
Phone: +255 740 001 009

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Apilox Health Limited is a private limited company incorporated in the United Republic of Tanzania (INC No. 182117811, REG: 002-015-2025), fully licensed and compliant with the Tanzania Medicines and Medical Devices Act, the Pharmacy Act 2012, TMDA guidelines, TCRA regulations, and all applicable TRA tax laws. All medicines distributed through the Apilox network are sourced exclusively from TMDA-licensed wholesalers and pharmacies. Patient health data is processed and stored in strict accordance with Tanzania's personal data protection framework.

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