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We currently deliver across Dar es Salaam (Ilala, Kinondoni, Ubungo, Kigamboni, Temeke). We are actively expanding to Arusha, Mwanza, and Dodoma — sign up for our newsletter to be the first to know when we launch in your region.

Standard delivery takes 2–4 hours within Dar es Salaam city zones. Express delivery (available in selected areas) is within 90 minutes. Delivery times may be longer during public holidays or peak periods. You'll receive live tracking once your order is dispatched.

Once your order is dispatched, you'll receive an SMS and push notification with a live tracking link. You can also track your order inside the app under Orders → Active Orders. The map shows your delivery agent's real-time location and estimated arrival time.

Our delivery agent will attempt to contact you. If unreachable, they will hold your order and attempt re-delivery within 3 hours. Prescription medicines cannot be left unattended and require recipient confirmation. If re-delivery fails, your order will be returned and you'll be issued a full refund or given the option to reschedule.

The Ultimate Card is a health-credit solution designed specifically for patients with chronic conditions. It allows you to receive medicines immediately and pay at the end of the month — removing the barrier of upfront costs for essential medication. It is not a traditional credit card; it is exclusively for pharmaceutical purchases within the Apilox network.

You must be 18 or older, a verified Apilox user, and a patient with a documented chronic condition (e.g. diabetes, hypertension, HIV/AIDS, asthma). You'll need to complete identity verification and provide documentation of your condition. Credit limits are determined based on your refill history and programme eligibility.

Go to the Ultimate Card section in the app → tap "Apply Now" → complete the identity verification steps → submit your chronic condition documentation. Our team reviews applications within 24 hours. You'll be notified of your credit limit by push notification and email.

Repayment is due on the 5th of every month for the previous month's balance. You can pay via M-Pesa, Tigo Pesa, Airtel Money, or bank transfer. Payment reminders are sent 5 days and 1 day before the due date. Late payments may affect your credit limit for the following month.

The Ultimate Card can be used at any pharmacy within the Apilox partner network. You can view the full list of partner pharmacies in the app under Pharmacies → Partner Map. Using it outside the Apilox network is not currently supported.

Download the Apilox app from the Google Play Store or Apple App Store → tap "Create Account" → enter your phone number → verify via OTP → complete your profile with your name and date of birth. Account creation is free and takes under 2 minutes.

On the login screen, tap "Forgot Password" → enter your registered phone number → you'll receive an OTP → enter it to verify → create a new password. Passwords must be at least 8 characters and contain at least one number and one uppercase letter.

Go to Profile → Saved Addresses → tap the pencil icon on an existing address or "Add New Address". You can save multiple addresses (e.g. Home, Office) and select the preferred one at checkout. Addresses can also be updated during the checkout process.

Go to Profile → Settings → Account → "Delete Account". You'll be asked to confirm. Once deleted, your personal data will be erased within 30 days in accordance with Tanzania's data protection laws. Note: any outstanding Ultimate Card balance must be settled before deletion can proceed.

We accept M-Pesa, Tigo Pesa, Airtel Money, Halopesa, and major debit/credit cards (Visa, Mastercard). Cash on delivery is available in selected Dar es Salaam zones. Payment through the Ultimate Card is also available for eligible users. We do not currently accept cryptocurrency.

Receipts are sent automatically to your registered email address and stored in-app under Orders → select an order → "Receipt". For a formal invoice (for insurance or employer reimbursement), tap "Request Invoice" on any completed order and it will be generated within 24 hours.

If you received the wrong medicine, a damaged product, or an incomplete order, you are entitled to a full refund or replacement. Report the issue within 48 hours of delivery via the app or by emailing hello@apilox.co.tz. Refunds are processed within 5–7 business days to your original payment method. Opened medicines cannot be returned for safety reasons.

This can occasionally happen due to a network timeout during mobile money processing. Please take a screenshot of both transaction confirmations and contact us at hello@apilox.co.tz or call +255 740 001 009. We will investigate and refund the duplicate charge within 24 hours.