Safety is
built into
everything.
At Apilox, patient safety is not a feature — it's the foundation. From verified medicines to encrypted health records, every layer of our platform is designed to protect you.
TMDA-Verified Pharmacies Only
Every pharmacy on Apilox is licensed by the Tanzania Medicines and Medical Devices Authority.
End-to-End Data Encryption
Your prescriptions and health records are encrypted in transit and at rest — always.
Patient-First Care Standards
Our clinical protocols are reviewed by licensed pharmacists and healthcare professionals.
24/7 Safety Support Line
A dedicated team ready to handle safety concerns, adverse events, and urgent reports.
Six pillars that protect
every patient
We've built a multi-layered safety system so that from your first order to your last refill, you're always protected by verified people, verified medicines, and verified processes.
Verified Pharmacy Network
Only TMDA-licensed pharmacies can operate on the Apilox platform. We conduct onboarding checks, periodic audits, and compliance reviews to maintain network integrity.
Medicine Authenticity
All medicines are sourced from TMDA-approved suppliers. Our traceability system tracks every product from wholesaler to patient — counterfeit medicines have no place here.
Clinical Review Protocol
Prescription refills are reviewed for dosage accuracy, drug interactions, and appropriateness before dispensing. Our licensed pharmacists are the final checkpoint.
Data Privacy & Security
Patient health data is processed under Tanzania's personal data protection framework. We never sell, share, or misuse your health information — ever.
Safe Delivery Standards
Medicines are packaged to pharmaceutical standards and delivered by trained personnel. Cold-chain requirements are maintained where required.
Adverse Event Reporting
We have a streamlined system for reporting adverse drug reactions and safety incidents — directly to our clinical team and to the TMDA as required by law.
Every medicine, traceable from source to patient.
Counterfeit and substandard medicines are a real problem in East Africa. Apilox tackles this head-on with strict sourcing, verification, and traceability protocols at every step of the supply chain.
TMDA-Approved Wholesalers Only
We source exclusively from wholesalers registered and approved by the Tanzania Medicines and Medical Devices Authority.
Batch & Expiry Verification
Every product batch is verified for authenticity and expiry before being dispensed to patients.
Cold Chain Compliance
Temperature-sensitive medicines are stored and transported under monitored cold-chain conditions throughout the delivery journey.
Pharmacist Final Check
A licensed pharmacist reviews every prescription order for clinical appropriateness before it is dispensed.
Fully TMDA Compliant
Apilox Health Limited operates in full compliance with the Tanzania Medicines and Medical Devices Act, the Pharmacy Act 2002, and all applicable TMDA guidelines governing pharmaceutical distribution and dispensing.
INC No. 182117811Your health data is yours — and yours alone.
We are committed to the highest standards of data privacy. Your prescriptions, health history, and personal information are never sold, never misused, and always protected.
End-to-End Encryption
All health records, prescriptions, and payment information are encrypted using AES-256 in storage and TLS 1.3 in transit. Your data is unreadable to anyone without authorisation.
No Data Selling
We will never sell, rent, or share your personal health data with advertisers, data brokers, or any third party for commercial purposes — full stop.
Minimal Data Collection
We only collect the data strictly necessary to provide you with safe, accurate pharmaceutical care. Nothing more, nothing less.
Right to Erasure
You can request complete deletion of your account and all associated health data at any time. We will comply within 30 days as required by Tanzania's data protection laws.
Access Controls
Strict role-based access controls ensure only authorised healthcare professionals involved in your care can view your health records. All access is logged.
Tanzania Data Law Compliant
All data processing is conducted in strict accordance with Tanzania's Electronic and Postal Communications Act and the Personal Data Protection framework.
Noticed something wrong? Tell us.
Your report helps protect every patient on our platform. Whether it's a medicine quality concern, a privacy issue, or a delivery problem — we take every report seriously and respond promptly.
Describe the Issue
Tell us what happened — include your order number, the date, and as much detail as possible. Photos of damaged or suspect medicines are helpful.
We Acknowledge Within 24 Hours
Our safety team will send you a confirmation with a reference number. You'll have a named contact for your case from this point forward.
Investigation & Action
We investigate fully. If a pharmacy partner is at fault, they are suspended pending review. Serious cases are escalated to TMDA as legally required.
We Close the Loop With You
You'll receive a full written outcome within 48 hours. Where appropriate, we will take corrective action and update our policies to prevent recurrence.
Regulated at every level.
Apilox Health Limited is a fully licensed private limited company operating under Tanzanian law. Our compliance programme covers pharmaceutical regulation, data protection, financial services, and telecom regulation.
Tanzania Medicines & Medical Devices Act
Full compliance with TMDA regulations for pharmaceutical distribution, storage, and dispensing.
Pharmacy Act 2002
All dispensing activities are conducted under the supervision of registered pharmacists as required by law.
TCRA Regulations
Our digital platform and communications infrastructure comply with Tanzania Communications Regulatory Authority requirements.
Data Protection Framework
Patient data processed under Tanzania's Electronic and Postal Communications Act and national data protection standards.
Safe, verified pharmacy access — in your hands.
Questions? Reach us at safety@apilox.co.tz